SKYFOX GAMES STORE POLICIES
This information pertains to our retail store in Oshawa. For policies pertaining to our web-store, please refer to our Shipping Policy, Pre-Order Policy, and TCG Purchase Policy pages.
We will gladly accept exchanges on unopened products returned within 30 days of purchase. Products must be accompanied by a receipt and can be exchanged for anything in the store or returned for store credit. If the value of the exchange exceeds that of the item being returned, you will be required to pay the difference and if the value is less than the item being returned, you will be issued the difference in store credit. We do not offer refunds.
We do not accept any returns or exchanges on booster boxes, packs, pop figures or singles.
Skyfox Games reserves the right, at our sole discretion, to limit the quantity of items purchased per person, per household or per order. These restrictions may be applicable to orders placed by the same credit card and also to orders that use the same billing and/or shipping address. We will provide notification to the customer should such limits be applied to an existing order.
Store credit is issued to an account under the recipient's name. Store credit can only be redeemed in-store and must be used by the person associated with the account. We require a piece of photo ID for the use of store credit and cannot accept any other form of identification. Receipts are not an acceptable alternative to photo ID.
Store credit is not transferable.
If a game you purchased from us has missing or damaged components, please contact the game's publisher for replacements. Most publishers have a contact page and will be able to ship you replacement pieces free of charge. If you need help getting in touch with a publisher, please let us know and we can direct you to the appropriate contact.
SELLING & TRADING CARDS
We buy cards from several popular trading card games. You can find our buy lists here on our Shopify site under "Buy & Sell Cards".
We offer both cash and store credit options for trades. There is usually a bonus if you choose the store credit option (please see the buylist pages for more information).
Cash trades of more than $100 may instead be issued as a cheque at our discretion.
Store credit can be issued to a store account or as an online gift card for use on our website. For the latter, please inform us ahead of time as credit is non-transferable once it has been applied to your account.
If you have ordered products through our website and chosen the in-store pickup option, your order will be held for 2 weeks after processing (except in the case of TCG singles, which are held indefinitely).
You will receive an email once your order is ready for pickup. You can also check the status of your orders by logging in to your account and viewing your order history. Orders with the status "Fulfilled" are available for pickup or have been picked up already.
Please do not expect to pick up your order until it has been fulfilled. Usually this takes 24-48 hours from the time of purchase but can take longer if there are extraneous circumstances.
You will require a piece of photo ID and your order number to pick up your order. If you would like to designate someone else to pick up an order on your behalf you must leave their name in the order notes or message us on Facebook with your order number and the person's name.